What’s New in Print WorkTraq v2.10?

The latest release introduces five AI features across print shop management and online ordering:

• AI Assistant: Get step-by-step guidance and assistance with creating records within Print WorkTraq.
• Plain-Word Search: Find business records using natural-language questions and review results in structured tables.
• Docket Tracking: Follow orders, jobs, invoices, and shipping information, with suggestions on what to review next.
• AI Trainer: Access explanations of print terminology, specifications, and quoting concepts.
• Online Storefront Assistant: Help customers find products, understand available options, and navigate online print ordering.

Here’s a closer look at each new capability.

New AI Features in v2.10

1. Get Step-by-Step Help with the AI Assistant

Completing an unfamiliar task in print management software can involve navigating different screens or searching for instructions.

The new Print WorkTraq AI Assistant offers a more direct way to get help within the system.

Users can ask how to perform a task and receive step-by-step guidance. The assistant can also help with record creation by gathering the information needed for the task.

For example, when adding a new contact, users can ask the assistant for guidance instead of working through the process on their own.

This gives both experienced users and new team members another way to navigate everyday system tasks.

2. Find Business Records Using Plain-Word Search

Finding a quotation or reviewing related business records shouldn’t always require navigating multiple screens and filters.

Print WorkTraq v2.10 introduces natural-language record search, allowing users to ask for information using everyday words.

For example:

“Find all quotations for this company.”

The AI Assistant can retrieve matching records and present them in a structured table with relevant information, such as record dates, statuses, and amounts.

It can also highlight details that may require additional review.

This provides a conversational alternative for locating information and checking business records within Print WorkTraq.

3. Track Any Docket from Order to Shipping

A single print job can involve several connected records, from the original order and production job to invoicing and shipping.

Understanding the current status often means checking information across different stages of the workflow.

With AI-assisted docket tracking, users can ask about a specific docket and receive an overview of its related information.

The assistant can bring together available order, job, invoice, and shipping details, helping users understand where the work stands.

It can also suggest possible next steps and flag unusual details or information that may need attention.

This makes it easier to investigate a docket’s progress and identify what to review next.

4. Help New Team Members Learn with the AI Trainer

Print production involves specialized terminology, materials, specifications, and quoting practices that can take time to understand.

The new AI Trainer provides conversational learning assistance for print business teams.

Users can ask questions about printing concepts and receive explanations relevant to their work.

For example, a new employee can ask about the difference between text and cover paper stocks, what 4/4 colour printing means, or the considerations involved in preparing a print quotation.

Instead of relying exclusively on manuals or asking colleagues for every explanation, team members have another resource available while learning.

The AI Trainer is designed to support day-to-day learning and help users become more familiar with print industry concepts and workflows.

5. Guide Online Customers with the Storefront Assistant

Choosing a printed product online can involve several decisions, particularly when customers are unfamiliar with product specifications or available options.

Print WorkTraq v2.10 introduces an AI-powered Online Storefront Assistant to support customers during the shopping experience.

Customers can describe what they need, ask questions about products, and receive relevant suggestions while browsing.

The assistant can help explain available product options and guide customers as they consider their order requirements.

For example, a customer looking for a printed product can ask about suitable options rather than browsing every category independently.

This adds conversational assistance to the Web-to-Print storefront experience, helping customers access product information while preparing an order.

Bringing AI into Everyday Print Workflows

Print WorkTraq v2.10 extends AI assistance into several areas of print business operations.

Print shop teams can use the AI Assistant to navigate tasks, find records, and review docket information. New employees can access explanations of printing concepts, while online customers can get help exploring products and ordering options.

The focus of this release is practical: making relevant information easier to find, understand, and use during everyday work.

Explore More from Print WorkTraq

Print WorkTraq is a software platform for print businesses, bringing together WorkTraq MIS, Web-to-Print, and Online Designer to support different parts of the print business workflow.

Want to see Print WorkTraq in action?

Book a Demo

Print WorkTraq — One Platform to Run Your Print Business.